General Data Protection Regulation

At Flying Fish, we take data protection seriously, and we have the technology and security procedures in place to ensure your data is stored securely.

What do we do with your personal information?

All your personal information is stored in HubSpot, our cloud-based database. Flying Fish UK does not store customers’ payment or bank account details. Any payment you make to Flying Fish UK is through a third-party payment system, Stripe

Flying Fish uses the information provided by you to keep in contact regarding the course or event that has been purchased. If you have signed up to receive marketing materials, we will keep you updated on new courses or events we think you may be interested in. You are able to opt out at any time.

Training partners

We may share limited customer personal data with carefully selected external training partners when necessary to deliver training services or for health and afety purposes..

Such data sharing is conducted in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Flying Fish Australia

We are required to pass on your personal details to our partner company, Flying Fish Australia Pty Ltd, for customers who have purchased a course or event in Australia.

RYA interactive training courses booked through Flying Fish UK

To enable access to your online course, we need to share some of your personal data with the RYA via your user profile in www.ryainteractive.org. This learning management website is hosted and maintained by a third party called Rise Up, which will not use your personal information for any reason other than enabling your course. 

Your name and email address will be entered on www.ryainteractive.org in order to create your user account. On your first access to the site, you will be asked to enter your address and date of birth. 

You will have access to the site for 1 year to complete your online course. During this period, your personal information will be held on the Rise Up website and will be available to this training centre and the RYA for the purpose of managing your course. Instructional support will be provided by this training centre for a period of one month from the date of your course booking. 

On completion of your course, your name, email, date of birth, and address will be transferred to the RYA’s central database for the purpose of recording details of the course and any certification you gain as a result. This information allows the RYA to record your certification, to update any records they may already hold about you or your qualifications and to verify your certificate if required. 

After one year from the date of your enrolment on a course, your user account will be removed from www.ryainteractive.org. Full details of how the RYA will deal with your personal information will be displayed when you first access www.ryainteractive.org. 

For the duration of your access to the site, your data will be held in accordance with the RYA Interactive Data Policy, Terms and Conditions. If you receive a digital certificate downloaded from the RYA Interactive site on completion of your course, your name, address, date of birth and certificate details will be transferred to the RYA database and held in accordance with the RYA’s Privacy Policy.

MCA-accredited courses

If you have completed any STCW Basic Safety Training course, Proficiency in Designated security duties or STCW update training course with Flying Fish, then we are required to keep records of certification issued, including your full name and date of birth, until your 70th birthday or 5 years from the date of issue of that certificate, whichever is longer. If asked, we can verify when you completed your training and your certificate numbers.

Requesting the removal of your personal data

If you want your personal data removed from Flying Fish UK’s database after your course has finished, please email your request to mail@flyingfishonline.com, giving your name and email address. Please note that if you request deletion of your account before you have completed your course, records of your progress and any certification issued will be lost and we may be unable to issue replacement certificates