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Terms and conditions. There is always some small print to read but we have done our best to keep ours to a minimum.
Minimum age to book a course with Flying Fish
Flying Fish Australia
Flying Fish Uk Ltd acts as an agent for Flying Fish Australia Pty Ltd and thus any courses held in Australia are subject to Flying Fish Australia Pty ltd terms and conditions which can be viewed here
What if you cancel your course/event
In the event of your cancellation, the following charges apply. More than 30 days’ notice: Your deposit will be held as a credit for a period of 12 months. Less than 30 days’ notice: 100% of the amount invoiced. If you cancel in circumstances where we can replace you on a sold-out course or event, the charge is reduced to 10% of the amount invoiced.
If Flying Fish UK Cancels
In the unlikely event of a cancellation by Flying Fish, a full refund will be made. A refund will be made within 14 days after the point of contact. Flying Fish will not be liable for any consequential loss or damage.
You are required to hold medical insurance for the period of your course or event unless your activity is wholly within the UK and you are entitled to unlimited treatment by virtue of UK residence.
All participants and accompanying adults must be in possession of a full British passport of at least six months validity for courses and events outside the UK. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges, or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
You accept responsibility for any damage or loss caused by you or any member of your party as a result of any negligent or reckless act to our equipment, facilities, or accommodation. Full payment for any such damage or loss must be paid direct at the time to the supplier in question. If you fail to do so, you will be responsible for meeting any claims subsequently made against Flying Fish (together with our own and the other party’s full legal costs) as a result of your actions.
All participants are expected to act responsibly. If in our reasonable opinion or that of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset, or distress to any third party or damage to property, we and/or the service provider concerned are entitled, without prior notice, to terminate the arrangements of the person(s) concerned. In this situation, the person(s) concerned may be required to leave the accommodation, and/or their participation in the course or event may be terminated. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Except where otherwise expressly stated in these Terms and Conditions, we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations or those of any service provider is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. “Force majeure” means any event which we or the provider of the service in question could not have reasonably foreseen or avoided. Such events may include, but not limited to, war or threat of war, civil strife, actual or threatened terrorist activity, industrial dispute, acts of Governments, earthquakes, hurricanes, natural disaster, epidemic or pandemic, plagues, weather conditions, fire, and all similar events outside our control.
We take pride in the services we offer however, if you feel we have fallen short then you are entitled to complain. We at Flying Fish take complaints very seriously, if you are not happy then please see our complaints procedure on what to do next.
In addition to the terms outlined above:
This website and its content is copyright of © [Flying Fish UK Ltd]. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to local hard disk copies of our downloadable guides for your personal and non-commercial use only.
You may not, except with our express written permission, distribute or commercially exploit content produced by Flying Fish. Nor may you transmit it or store it in any other website or another form of electronic retrieval system.