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4 February 2012
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homepage > about us > consumer information

Consumer information

Flying Fish offers you financial protection and promises you high standards of training and safety management. Our courses and events are accredited and our operating procedures are controlled by a number of professional and regulatory bodies in the UK, Australia and overseas.

Flying Fish UK Ltd is registered in England and Wales, Company no. 3104247. Our registered address is Woodside, Ashlake Copse Road, Ryde, Isle of Wight, PO33 4EY. Our UK office is at 25 Union Road, Cowes, Isle of Wight, PO31 7TW.

In Australia Flying Fish courses are run by Flying Fish Australia Pty Ltd, ABN no. 34 098 757 656. PO Box 155, Manly, NSW 1655. Our office address is Middle Harbour Yacht Club, Lower Parriwi Road, The Spit, Mosman, NSW 2088.
 

ATOL
Flying Fish courses and events that include flight arrangements from the UK are financially protected by the Civil Aviation Authority (CAA) under ATOL number 5607. In the unlikely event of our insolvency the CAA will ensure you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking 
More about ATOL >>
 

Career Transition Partnership
The British Ministry of Defence Career Transition Partnership recognises Flying Fish as a preferred supplier of training to service-leavers from the Armed Forces
More about CTP >>
 

Year Out Group
As a member of the UK's Year Out Group, Flying Fish complies with a Code of Practice designed to ensure the well-being of young people on a structured gap year overseas
Read the Year Out Group Code >>
 
Royal Yachting Association
Flying Fish is recognised as a sea school and approved as a training centre by the Royal Yachting Association in the UK, Greece and Australia
 

Maritime and Coastguard Agency
Flying Fish is approved by the UK Maritime and Coastguard Agency as a training provider under the STCW 95 convention of the International Maritime Organisation
Go to Maritime and Coastguard Agency >>

 MCA
YANSW and Yachting Australia
Flying Fish is recognised by the Yachting Association of New South Wales and Yachting Australia as a sea school and approved training centre in Australia
 
Surfing Australia and SLSA
Surf training is based at Surfing Australia-approved surf schools and Surf Life Saving Australia life-saving institutions
 
CASI
Snowboard training with Flying Fish with YES Tours is approved by the Canadian Association of Snowboard Instructors
 

CSIA
The Canadian Ski Instructors' Alliance accredits Flying Fish ski training programmes with YES Tours
 

PADI
Flying Fish dive training takes place at training centres approved by the Professional Association of Diving Instructors in Australia and Greece
 

Know Before You Go
As a partner in the Know Before You Go campaign, Flying Fish UK works with Britain's Foreign and Commonwealth Office to help travellers stay safe overseas 
More about Know Before You Go >> 
 
Booking conditions
We try to keep the small print to the minimum
Read our booking conditions >>
 

If things go wrong
We our proud of our high standards but things can occasionally go wrong. If you have a problem on a Flying Fish programme please use our complaints procedure to help us put things right quickly
What to do if things go wrong >>

  
   Tel    UK 01983 280641    Australia 02 9969 8590    World +44 1983 280641    Skype  flying.fish.uk © Copyright 2012 flyingfishonline.com